| ISBN |
9781493906383 |
| 기타 표준번호 |
10.1007/978-1-4939-0638-3 |
| 청구기호 |
HF5386 |
| 형태사항 |
XVI, 178 p. 1 illus. online resource.
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| 언어 |
English |
| 내용 |
Preparing for Calls -- Making a Call -- Leaving a Message with the Switchboard Operator -- Voicemail and Answering Machines -- Receiving Calls -- Finding Out About�Another Company, Giving Information About Your Company -- Chasing -- Dealing with Difficult Callers and Unhelpful Staff -- Improving Your Telephone Manner -- Working on a Helpdesk: Key Issues -- Helpdesk: Dealing with Customers -- Calling a Helpdesk.-�What to Do and Say if You Don't Understand -- Using the Web and TV to Improve Your Listening Skills -- Pronunciation: Word and Sentence Stress -- Example Telephone Dialogs -- Useful Phrases.
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| 주제 |
Business.
Success in business.
Careers.
Popular works.
Business and Management.
Careers in Business and Mangagement.
Popular Science, general.
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| 보유판 및 특별호 저록 |
Springer eBooks
Printed edition: 9781493906376
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| QR CODE |
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